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My game crashes or won’t load! (Android)

If your game does not load or continues to crash, please try the following: Free up device memory by going to Settings > Apps > Running, and then tap and stop any app that is unnecessarily running in the background. Removing widgets will also free up memory. Restart your device, and launch the game. Make sure your Android version is ...

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My game crashes or won’t load! (iOS)

If your game crashes a lot, or just won’t load, please check the following “first-aid” tips to troubleshoot. These should help improve the situation: Check that you have the latest version of iOS installed on your device. Enter settings > general > software and check if new software is available. Check that your device has enough free storage space: lack ...

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Save your progress with Google+!

Commander! Make sure all your hard work is not in vain and connect your base to Google+. Please note that Google+ only supports one game per account, and that you will need a different Google+ account for each new game you play on other devices. To connect your base to Google+, open the Google+ app on your device and make ...

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Save your progress with Game Center!

Commander! Make sure all your hard work is not in vain and connect your base to Game Center. Game Center is an App by Apple, which helps you to save your progress in the game and transfer it to another device, if needed. Important: Game Center only supports one game per account. This means you can only have one Boom ...

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I got ‘Error 102’ – What can I do?

If you are getting the 102 error when trying to link two devices, make sure you have both of your devices on hand before attempting to link them. Then, give these steps a try: Connect both devices to the same network (preferably Wi-Fi, 3G and 4G aren’t always as dependable in instances like these) Attempt the process using a different ...

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How to transfer your account to another device (iOS to iOS)!

Please follow the below steps to transfer your progress from one iOS device to another. Make sure that your original account (the one you want to transfer) is linked to your Game Center account. To double check go to settings > Game Center > make sure your logged in. If not, simply enter your Apple-ID and password and tap “Sign ...

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How to transfer your account to another device (iOS to Android)!

You can transfer your base from an iOS device to an Android device (or vice versa) using a one-time code generated in your game. You need to have access to both your iOS device and Android device for this to work. To transfer your base, the account on your Apple device must be connected to Game Center, and the game ...

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How to transfer your account to a new device (Android to Android)!

To use the same base on two different Android devices, all you need to do is connect your game to the same Google account on both of these devices. Please follow these steps: Make sure the Google account that you are using on your primary device (where you are currently playing) is connected to Google+ Open Boom Beach on your ...

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